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Seller University

Please follow the steps below to add your staff to your seller account:<img src="https://uploads.gorgias.io/g5KDM28qYm79aByw/ScreenShot_2022-09-18_at_03PM2x-109b3f96-5b7b-4c2c-b4ca-7293c4612553.png" style="width: 698px;" class="fr-fic fr-dib fr-fil"><img src="https://uploads.gorgias.io/g5KDM28qYm79aByw/ScreenShot_2022-09-18_at_03PM_22x-339df890-ebe4-4f30-ab56-0e9c149f456c.png" style="width: 692px;" class="fr-fic fr-dib fr-fil">

Please follow the steps below to add your staff to your seller account:

How can I add my staff to my seller account?

Account

Shipping Policy

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Should I fulfill the orders which are in pending payment status?

Shipping

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

After 14 days from fulfillment time, do I still need to care about the product issues?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

Returns

How does the payment process work?

How can I change my payment method?

Where can I see my payments?

How does the system calculate the payout?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

Payments

How can I check and adjust my inventory?

How I can edit my product?

Why can't I access the seller website?

How to change the email address of the account?

Why are my sales going down?

Can I publish more products on Snapbuy?

General

How can I add my staff to my seller account?Updated 6 months ago