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Seller Central

Seller University

If you would like to change your payment details you will need to contact the person responsible for the cooperation from Snapbuy&apos;s side and inform him about the request.Please do not change the payment details on your seller account without first consulting with us, this way we avoid any possible mistakes.If you would like to change to a bank account to receive the payments the following requirements need to be met:<ul><li>Business bank account.</li><li>European bank account.</li><li>The bank account needs to be from the same company the seller used to register a Snapbuy seller account.</li></ul>

If you would like to change your payment details you will need to contact the person responsible for the cooperation from Snapbuy's side and inform him about the request. Please do not change the payment details on your seller account without first c

How can I change my payment method?

Payments

Shipping Policy

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Should I fulfill the orders which are in pending payment status?

Shipping

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

After 14 days from fulfillment time, do I still need to care about the product issues?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

Returns

How does the payment process work?

Where can I see my payments?

How does the system calculate the payout?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

How can I check and adjust my inventory?

How I can edit my product?

How can I add my staff to my seller account?

Why can't I access the seller website?

How to change the email address of the account?

Account

Why are my sales going down?

Can I publish more products on Snapbuy?

General

How can I change my payment method?Updated 2 years ago