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Seller Central

Seller University

The system calculates the payout based on orders, refunds and returns. In case of a refund or a return the system will reduce your payout automatically.

How does the system calculate the payout?

Payments

Shipping Policy

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Should I fulfill the orders which are in pending payment status?

Shipping

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

After 14 days from fulfillment time, do I still need to care about the product issues?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

Returns

How does the payment process work?

How can I change my payment method?

Where can I see my payments?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

How can I check and adjust my inventory?

How I can edit my product?

How can I add my staff to my seller account?

Why can't I access the seller website?

How to change the email address of the account?

Account

Why are my sales going down?

Can I publish more products on Snapbuy?

General

How does the system calculate the payout?Updated 2 years ago