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Seller Central

Seller University

<p>We always do our best to generate as many sales as possible through our great marketing and sales techniques, but sometimes it happens that the sales go down. Reason for it may be that the product is seasonal, the price is too high, or potential customers are simply looking for something else...</p>

We always do our best to generate as many sales as possible through our great marketing and sales techniques, but sometimes it happens that the sales go down. Reason for it may be that the product is seasonal, the price is too high, or potential cust

Why are my sales going down?

General

Shipping Policy

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Should I fulfill the orders which are in pending payment status?

Shipping

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

After 14 days from fulfillment time, do I still need to care about the product issues?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

Returns

How does the payment process work?

How can I change my payment method?

Where can I see my payments?

How does the system calculate the payout?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

Payments

How can I check and adjust my inventory?

How I can edit my product?

How can I add my staff to my seller account?

Why can't I access the seller website?

How to change the email address of the account?

Account

Can I publish more products on Snapbuy?

Why are my sales going down?Updated 3 years ago