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Seller Central

Seller University

<p data-pm-slice="1 1 []" id="isPasted">Up until 14 days from the delivery date the customers have the right to return the products without any specific reason.&#xA0;</p><p data-pm-slice="1 1 []">After 14 days the customers can return a product if it is defective or doesn&apos;t function properly anymore within 1 year. We are required by the German laws to follow this policy.</p>

Up until 14 days from the delivery date the customers have the right to return the products without any specific reason. After 14 days the customers can return a product if it is defective or doesn't function properly anymore within 1 year. We are re

After 14 days from fulfillment time, do I still need to care about the product issues?

Returns

Shipping Policy

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Should I fulfill the orders which are in pending payment status?

Shipping

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

How does the payment process work?

How can I change my payment method?

Where can I see my payments?

How does the system calculate the payout?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

Payments

How can I check and adjust my inventory?

How I can edit my product?

How can I add my staff to my seller account?

Why can't I access the seller website?

How to change the email address of the account?

Account

Why are my sales going down?

Can I publish more products on Snapbuy?

General

After 14 days from fulfillment time, do I still need to care about the product issues?Updated 2 years ago