Returns
Refund Policy
This is our return policy that we need to follow for a great customer experience:
Refund process
If we manage the returns by sending them to your own warehouse then our return system will provide the customer who wants to return a product the exact return address and the rules associated with returning a product. The customer will be informed to
If a customer returns the product who will pay for shipping?
If a customer wants to return a product, Snapbuy or the customer himself will pay for the return shipping fee depending on each case. *Please note that your payout will get reduced for the returned order regardless.
After 14 days from fulfillment time, do I still need to care about the product issues?
Up until 14 days from the delivery date the customers have the right to return the products without any specific reason. After 14 days the customers can return a product if it is defective or doesn't function properly anymore within 1 year. We are re
If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?
We will refund the customers 100% of the purchase price regardless of the condition of the returned product.