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<p id="isPasted">This is the shipping policy that we need to follow for a great customer experience.</p><ul><li style="font-size: 16px;">If a parcel is lost the seller has to contact the carrier and has the responsibility to send a new parcel if requested by the customer.</li><li style="font-size: 16px;">If a parcel can&apos;t be delivered and it&apos;s returned back to the seller we need to be informed as soon as possible because we have to contact the customer.</li><li style="font-size: 16px;">If a product has a quality issue or it&apos;s delivered damaged the seller has the responsibility to send a new one.</li><li style="font-size: 16px;">The shipping time that we provide to our customers is 3-5 working days for Germany and 4-6 days for Austria.</li><li style="font-size: 16px;">Orders need to be fulfilled daily and tracking info needs to be uploaded within 72 hours max.</li></ul>

This is the shipping policy that we need to follow for a great customer experience.

Shipping Policy

Shipping

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Should I fulfill the orders which are in pending payment status?

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

After 14 days from fulfillment time, do I still need to care about the product issues?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

Returns

How does the payment process work?

How can I change my payment method?

Where can I see my payments?

How does the system calculate the payout?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

Payments

How can I check and adjust my inventory?

How I can edit my product?

How can I add my staff to my seller account?

Why can't I access the seller website?

How to change the email address of the account?

Account

Why are my sales going down?

Can I publish more products on Snapbuy?

General

Shipping PolicyUpdated 2 years ago