Shipping
Shipping Policy
This is the shipping policy that we need to follow for a great customer experience.
If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?
In case of a failed delivery the seller is responsible for sending a new order to the customer.
If a product is delivered damaged to the customer, who is responsible for sending a new one?
If a product is delivered damaged to the customer the seller has the responsibility to send a new one. The customer needs to receive the product in top condition.
If a delivery fails who is responsible for the loss?
If a delivery fails the seller is responsible for shipping a new order to the customer at his own cost. The sellers get paid only for successful deliveries.
How to upload tracking numbers on Snapbuy?
To upload tracking numbers one by one please follow the steps below:. To upload multiple tracking numbers at once please follow the steps below:.
How to fulfill orders with MCF (Amazon FBA)
You can fulfill orders on Amazon MCF one by one or multiple at a time. To fulfill the orders one by one please follow the steps listed in this guide by Amazon: https://supplychain.amazon.com/learn/seller-central-guide#create-an-order. To fulfill mult
How do I know which color of the product to send?
Every color of the product has it's own SKU, which you have provided to us before we launched the product on Snapbuy.The best way to tell which color of the product to ship is by looking at the SKU that you see on the order page. Example:.
Should I fulfill the orders which are in pending payment status?
The "Pending" payment status is the status of the customer's payment to us. You should not fulfill the orders with "Pending" payment status.