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Seller Central

Seller University

<img src="https://uploads.gorgias.io/g5KDM28qYm79aByw/ScreenShot_2022-10-26_at_08PM2x-e5402a75-9f13-48f2-beda-4f17aafe0765.png" style="width: 698px;" class="fr-fic fr-dib fr-fil">The &quot;Pending&quot; payment status is the status of the customer&apos;s payment to us.You should not fulfill the orders with <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&quot;Pending&quot; payment status.

The "Pending" payment status is the status of the customer's payment to us. You should not fulfill the orders with "Pending" payment status.

Should I fulfill the orders which are in pending payment status?

Shipping

Shipping Policy

If the delivery fails and the customer doesn’t get the product, who is responsible for sending a new one?

If a product is delivered damaged to the customer, who is responsible for sending a new one?

If a delivery fails who is responsible for the loss?

How to upload tracking numbers on Snapbuy?

How to fulfill orders with MCF (Amazon FBA)

How do I know which color of the product to send?

Refund Policy

Refund process

If a customer returns the product who will pay for shipping?

After 14 days from fulfillment time, do I still need to care about the product issues?

If the customer wants to return a used product how much do we need to refund him and how much does the seller keep?

Returns

How does the payment process work?

How can I change my payment method?

Where can I see my payments?

How does the system calculate the payout?

How can I get the invoices for my payments?

How do I know which orders you paid for?

When will I get my first payment?

Payments

How can I check and adjust my inventory?

How I can edit my product?

How can I add my staff to my seller account?

Why can't I access the seller website?

How to change the email address of the account?

Account

Why are my sales going down?

Can I publish more products on Snapbuy?

General

Should I fulfill the orders which are in pending payment status?Updated 4 months ago